Privacy Policy
Swosti Ltd. (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our software platforms — mfi-247 and CoopBank-247 — provided as Software as a Service (SaaS) for Micro-Finance Institutions (MFIs) and Credit-Cooperatives in Bangladesh.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect:
We may collect the following types of information:
- Organizational Information
- Institution name, license number, and registration details
- Branch, office, and user role information
- Contact information (email, phone, address etc.)
- User Information: User name, designation, mobile number, and login credentials
- Activity logs (e.g., login time, IP address, device information etc.)
- Member/Client Data (Input by the Institution)
- Beneficiary or member names
- National ID or other identification numbers
- Loan, savings and shares (in case of Credit Cooperatives) details
- Transaction history and repayment records
🛈 This data is owned by the subscribing institution, not Swosti Ltd. We process it solely for service delivery.
- Technical & Usage Information
- Device type, browser type, and app version
- Log data, cookies (for web interface), and diagnostic information to improve performance
How We Use the Information:
We use collected data for the following legitimate purposes:
- To provide and maintain the mfi-247 and CoopBank-247 services
- To authenticate users and manage secure logins
- To generate reports and analytics for institutional use
- To improve functionality, performance, and user experience
- To communicate updates, service notifications, or policy changes
- To carry-out promotion & marketing of our Products & Services, quality control and training, prevention of unauthorized use of Swosti’s Technical systems and ensuring effective systems operation in order to prevent, detect or prosecute any crime or fraud.
- To comply with legal or regulatory obligations when necessary
- To improve our Product & Services (we continually strive to improve our Application based on the information and feedback received from you).
Data Ownership and Control
- All data entered by the subscribing Client remains their exclusive property.
- Swosti Ltd. acts as a data processor — we do not claim ownership or rights over Client data.
- Clients may export, delete, or request copies of their data any time during the subscription period. However, a fee may be applicable for the effort by Swosti, necessary to process and export data on client’s request.
Data Security
We take data protection seriously. Swosti Ltd. uses multiple layers of security, including:
- Encrypted connections (HTTPS / SSL)
- Secure cloud infrastructure and firewalls
- Regular backups and disaster recovery procedures
- Access control and role-based authentication
Despite these measures, no system is 100% secure. Clients are responsible for safeguarding their own login credentials and internal access.
Data Sharing and Disclosure
- We do not sell, rent, or trade Client data.
- We may share limited information only when:
- Required by law, court order, or government regulation;
- Needed for technical service providers or cloud infrastructure partners (who are bound by confidentiality);
- Requested explicitly by the Client (e.g., data migration support).
Data Retention
- Client data is retained for the duration of the subscription.
- Upon termination or non-renewal, data will be stored for up to 15 days before permanent deletion (unless the Client requests earlier removal).
- Backups are securely maintained for continuity and disaster recovery.
Cookies and Tracking
Our web platform may use cookies or similar technologies to:
- Keep you logged in securely;
- Remember preferences;
- Analyze traffic and usage trends.
Data Access and Correction
- Clients can access, review, or correct their institutional data through their user dashboard.
- For any request to modify or delete information, authorized representatives can contact our support team.
Third-Party Links and Services
- Our applications may contain links to third-party websites or payment gateways.
- Swosti Ltd. is not responsible for the privacy practices or content of those third parties.
- We encourage users to review the privacy policies of any external sites they visit.
Policy Updates
- Swosti Ltd. may update this Privacy Policy from time to time.
- All updates will be posted on our website, Application page and, where appropriate, notified to Clients via email or system alert.
- Continued use of the service after such updates constitutes acceptance of the revised policy.
